Olinga Learning Institute

Customer Service Course

About The Course

The Customer Service (SITSS00036) course has been designed to provide users with skills and knowledge to provide and customer service skills to clients and customers in a range of industries. 

Further Information

It covers the following units/topics:

  1. SITXCCS014 Provide service to customers

    This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints. 

    The unit applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision. 

    This includes individuals working in a range of tourism, travel, hospitality and events contexts.

  2. SITXCOM007 Show social and cultural sensitivity

    This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise. 

    The unit applies to all tourism, travel, hospitality and event sectors. All personnel at all levels use this skill in the workplace during the course of their daily activities.

Further Information

For further information, contact:

Jordan West – General Manager jordan.west@olinga.edu.au
1300 011 100

ENROL

To enrol, contact:

Vini Petrocelli – Student Services Manager  vinicius@olinga.edu.au 

ELIGIBILITY REQUIREMENTS

Applicants must meet the following eligibility requirements:

  1. lives or works in NSW (determined by postcode of the usual place of residence or place of work); or 

  2. an Aboriginal or Torres Strait Islander student who does not live or work in NSW but lives in specific defined interstate NSW border areas is eligible for government-subsidised training under Smart and Skilled (as identified in the list set out in the Smart and Skilled Operating Guidelines); and 

  3. is: 

      1. an Australian citizen; or 

      2. a permanent Australian resident; or 

      3. a New Zealand citizen; or

      4. a humanitarian visa holder or a partner visa holder whose sponsor is a humanitarian visa holder (see Appendix 1: Refugees and asylum seekers for more information); and 

  4. is aged 15 years or older; and 

  5. is no longer in secondary education – except for registered home school students 

ASSESSMENT AND CERTITICATION

Students will complete assessments for the abovementioned units via written questions, practical assessment tasks, role plays, case studies and scenarios. 

Upon successful completion of the course, students will be awarded a Statement of Attainment in Customer Service (SITSS00036) awarded by Olinga Learning Institute. RTO ID: 41565.

COST: FEE-FREE

This course is offered as a Fee-Free Short Courses under NSW Smart and Skilled “Targeted Priorities Prevocational & Part Qualifications (TPPPQ)”. The cost for the student is therefore NIL.

DURATION

Statement of Attainment in Customer Service (SITSS00036)

Enrol by: 30 April, 2023
Complete by: 30 June, 2023
Location: Online
Commence: Anytime

RTO: 41565

Phone: 1300 011 100

Email: connect@olinga.edu.au

Enrol: https://connect.olinga.edu.au/

Connect Consulting and Training T/A Olinga Learning Institute